Shipping & Returns
Shipping Information
- Processing Time: Orders are processed within 1–3 business days before shipping.
- Free Shipping: Free shipping is available on orders over $249.00 to the 48 contiguous U.S. states. Excludes Alaska, Hawaii, and U.S. territories. Shipping and taxes do not count toward the $249 minimum. Offer subject to change without notice.
- Delivery Time: Orders typically arrive within 3–8 business days after shipment.
- Shipping Methods: UPS Ground, USPS, or motor freight depending on order size and weight.
- Handling Fees: $3.50 per box | $15.00 per pallet.
- Minimum Wholesale Order: $80.00. A resale certificate is required for customers in Texas, Arizona, and Colorado.
Returns & Exchanges
We want you to be completely satisfied with your purchase. If you have any issues with your order, please contact us at gemcenterusa@gmail.com or call 877-533-7153 within 7 days of receiving your order.
- Damaged Items: If your order arrives damaged, please take photos and contact us immediately so we can resolve the issue.
- Returns: Items returned within 30 days qualify for a full refund. Beyond 30 days, items may qualify for an exchange.
