Thank you for visiting our website! Please see the FAQ Frequently Asked Questions below:
1) How long does it take for my order to ship?
After the order is placed and authorized, it usually takes about 2-4 business days for the order to be packed and shipped. Orders will usually be sent via ground shipping.
2) Which shipping company is used to ship orders that qualify for free shipping?
Small to medium sized orders (orders up to 500 - 700 pounds) will usually ship via UPS Ground. Orders over 700 pounds tend to ship via motor or truck freight.
3) Do you ship internationally.
Yes we do, however we need to quote the shipping cost for your approval. Follow the steps below to get an international quote with shipping for your order:
- Create your account with your international shipping information.
- Select the items and go to check out.
- Choose the Delivery method as “Pick Up”
- Then choose the Payment method as “international shipping quote”
- Wait to receive an email proposal with your shipping cost included.
- Complete the payment to process the order.
4) What if a product is out of stock?
Some of our products will be out of stock from time to time. Please call us during normal business hours and we will double check the actual inventory on hand. You can also email the request.
5) Why does the weight listed in the tracking details seem so low?
Please disregard the weight listed in the tracking details or on the shipping label. We have a special rate with UPS. In order for them to apply the discount, UPS reduces the weight shown on each package, even though the actual weight is much greater.
6) Are you a family owned business?
Yes we are currently a third generation family business. Our grandparents started the business in the 1962.
7) Are all of your crystals natural?
Most of our crystals are 100% naturally occurring. There are some exceptions and these stones will mention this in the description.
8) Will you be getting material back in stock soon?
New shipments come into the warehouse about every 2 weeks.
9) Are your prices wholesale?
We use quantity based wholesale pricing. In most cases the buy one option is more of a suggested retail price. As long as you order the larger lot size then you are getting the wholesale price.
10) Do you give large volume discounts?
Yes we do however there are minimum such as orders over $4,000 USD might qualify for a small discount. Please call or email us your proposed order to find out.
11) Am I able to visit your location in El Paso Texas for wholesale purchases?
Yes. However, we do ask that you call or email ahead to make an appointment on normal weekdays, Monday through Friday, between 9:30 am to 5:00 pm. We also request a valid resale license number be used to fill out a resale certificate before shopping.